What ChatGPT means for cybersecurity
Unless you’ve been avoiding the news recently, you’re probably aware of ChatGPT, a language learning model introduced by OpenAI in November 2022. The intelligent chatbot has elicited excitement and concern due to its many potential applications, from fielding search queries … Read more
Top 4 cloud contact center benefits for insurance companies
Cloud contact center software has become a hot commodity as businesses seek to enhance remote work capabilities while delivering exceptional customer service. In 2022, the global contact center as a service market reached $4.43 billion in value, according to a … Read more
Find the best backup and disaster recovery as a service provider: 12 critical qualities to look for
Maybe it’ll be a fire or flood. It might be a tornado, hurricane, or ransomware attack. Although the specifics might vary, what’s certain is that someday, somehow, disaster will strike your business. You’ll want to be prepared when it does … Read more
High call center turnover? Artificial intelligence can help
Are you struggling to keep your call center staffed due to high turnover rates? Working in a contact center can be stressful and tedious, leading to issues with agent attrition across all industries. A 2021 survey of agents and their … Read more
4 key ways cloud phone systems can make a big difference for small businesses
One of our clients, a Chicago non-profit organization with around 35 employees, realized at the beginning of the pandemic that their outdated on-premises phone system couldn’t efficiently accommodate a remote workforce. On top of that, the amount they were spending … Read more