Author Archives: Steve Melchiorre

Tech Talks: AIoT solutions support safer, smarter operations

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more >

Tech Talks: Contact center AI solution can cut costs by millions

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more >

Tech Talks: Cloud contact center platform enhances experiences for SMBs

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more >

Tech Talks: AI-powered CX platform can cut customer support costs by 40%

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more >

Why picking up the phone still matters: The value of voice for business communications

When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and … Read more >

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