What is AI governance and why does it matter?
Summary AI governance ensures that artificial intelligence is used in a way that’s fair, responsible, secure, ethical and in compliance with any applicable laws and industry-specific regulations. Business leaders must establish and maintain AI governance policies to ensure transparency, privacy, … Read more
Essential artificial intelligence concepts: 10 must-know AI terms for business leaders
Artificial intelligence is quickly becoming part of day-to-day life for many people: The portion of adults in the U.S. who reported ever using ChatGPT nearly doubled between July 2023 and February/March 2025, rising from 18 percent to 34 percent, according … Read more
Is it worth it? How to calculate the potential ROI of new tech
If you’re like most people, you don’t want to reflect after implementing a business solution and say, “Well, that was a waste of time and money.” Subsequently, before deploying a new type of technology, you’ll probably find yourself wondering, “Is … Read more
Why businesses of all sizes outsource public cloud management
Most of us have heard the saying, “If you want something done right, do it yourself.” That doesn’t always hold true, however. Sometimes, deferring to an outside expert is preferable, especially if the “something” in question is managing increasingly complex … Read more
5 key ways CX decision-makers are achieving more with AI
If you reach out to a company with a question or complaint these days, your first point of contact probably won’t be human. In fact, you might resolve your issue without ever interacting with another person. Since generative AI (genAI) … Read more