Halloween isn’t the only big event that defines October. Since 2004, Cybersecurity Awareness Month has also taken place during October to promote knowledge of best practices for optimal IT security, according to the Cybersecurity and Infrastructure Security Agency (CISA). After … Read more
Tech Talks: Increase revenue per agent by 17% with contact center AI for accent translation
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
5 things you should know about Microsoft Dynamics 365 Contact Center
Fueled by a growing focus on customer experience (CX) and the rise of remote work, the Contact Center as a Service (CCaaS) marketplace is expanding at a rapid rate. Between 2023 and 2030, the CCaaS market is expected to grow … Read more
Tech Talks: Reduce inbound calls by 50% with AI-powered CCaaS
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Save 80+ hours per week with IT service management software
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more