To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
10 must-know statistics about contact center AI solutions
A pest control company with a short-staffed call center struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents … Read more
Dialpad vs. RingCentral: Identify the best cloud phone system for your business
The search for the ideal Unified Communications as a Service (UCaaS) platform can be daunting. With so many options available, how can you efficiently find the best cloud phone system for your business? That’s where our technology consultants come in. … Read more
Webinar recap: Zoom ahead of the competition with UC, contact center and AI
True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier’s Unified Communications as a Service (UCaaS) platform, Zoom Phone, went from zero to 6 million users in 4 years.“We grew it to a … Read more
Tech Talks: Managed service provider simplifies stressful ERP migrations
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more