It’s hard to believe Thanksgiving is already here again. In keeping with our annual tradition, it’s time to once again reflect on the technologies we’re grateful to have at our disposal to make our daily lives better and easier. While … Read more
Measurement matters: Improve contact center performance with data collection, forecasting
Contact center performance can make or break your business. Even if they love your company or brand, 59 percent of U.S. consumers say they’ll shop elsewhere after several bad experiences, according to PwC. Seventeen percent will end the relationship after … Read more
Tech Talks: Answer 90% of employee, customer queries automatically with conversational AI
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
5 key ways a managed service provider can help with AI implementation
If you’re looking for ways to leverage AI to make your business more productive and profitable, you’re part of a larger trend: 72 percent of CEOs in the U.S. describe generative artificial intelligence as a “top investment priority despite uncertain … Read more
How to overcome the fear of choosing the wrong technology
Since it’s Halloween Eve, it’s prime time to consider what scares you and potentially confront your fears. Aside from the classic ghosts and ghouls, plenty of other specters can keep you up at night. For many business leaders, choosing the … Read more