Since OpenAI unleashed ChatGPT upon the world last year, artificial intelligence (AI) has become the subject of heated discussions and debate. Amid all the speculation about whether AI will take all our jobs and lead to the downfall of humanity, … Read more
Tech Talks: Reduce call center outsourcing costs by up to 55% with the right provider
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
Your guide to branded caller ID: How to boost answer rates by 80%
When your phone rings and you glance at the screen and see a strange number, do you answer the call or ignore it? If you prefer not to pick up, you’re in good company: 80 percent of Americans don’t answer … Read more
Tech Talks: Cloud contact center software supplier drives better performance with AI
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
How to decide between fully managed and co-managed IT services
A U.S.-based architecture and design firm was growing fast, and the company’s relatively small in-house IT department struggled to keep up with everyone’s tech support needs as the organization added new locations. Their infrastructure also couldn’t support distributed sites where … Read more