To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Windstream vs. Spectrum: Which UCaaS platform is better for your business?
Are you ready to migrate from an on-premises phone system to a cloud solution? Or are you unhappy with your current Unified Communications as a Service (UCaaS) platform and want to switch providers? Given how many players are active in … Read more
Tech Talks: AI-powered CX platform can cut customer support costs by 40%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Why picking up the phone still matters: The value of voice for business communications
When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and … Read more
Why emographics matter for marketers
How well do you know your target audience? As a professional marketer, you’ve probably already defined the personas you want to reach with your campaigns in terms of demographics – e.g., age, gender, and ethnicity. In recent years, companies have … Read more