An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more
Stop wasting your time
Charles Darwin once declared, “A man who dares to waste one hour of time has not discovered the value of life.” Despite knowing that we’ll never get those hours back, most of us don’t make the best use of our … Read more
What ChatGPT means for marketing: 10 key use cases
As technology continues to evolve, marketing professionals must also adapt their strategies to stay competitive. One such advancement is the use of conversational AI, such as ChatGPT, to engage with customers and potential clients. ChatGPT is a large language model … Read more
4 major ways cloud contact center software with AI can benefit your plumbing business
You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated. … Read more
How to calculate your risk appetite: Accepting the impossibility of flawless IT security
In the world of cybersecurity, the pursuit of perfection is a futile endeavor. You could devote every last cent of your company’s budget to fending off threats and still get hacked tomorrow, Gartner Distinguished VP Analyst Paul Proctor explained in … Read more