Are your call center agents stressed and overworked? If so, you’re far from alone; it’s an industry-wide issue. Research from SQM Group found that 63 percent of agents have a high job burnout rate, fueling an average annual turnover of … Read more
Tech Talks: Wireless network solutions for businesses can cut costs by up to 30%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
RingCentral vs. Zoom: Find your ideal CCaaS solution
The Contact Center as a Service (CCaaS) marketplace can be overwhelming. With so many options available and the rankings constantly shifting, you might worry that you’ll choose a cloud contact center offering only to regret it later. That’s where we … Read more
Top 5 cybersecurity trends to watch right now
If you’re feeling overwhelmed trying to keep up with new developments in cybersecurity, you aren’t alone. Thanks to factors like the rapid evolution of new technologies like artificial intelligence (AI), rising geopolitical tensions, and increasing regulatory requirements, IT security is … Read more
Tech Talks: Lay the groundwork for genAI with data engineering services
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more