In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
Particularly since everyone started working from home, cloud communication solutions have become a must-have for businesses looking to keep mobile and remote staff members in touch with each other as well as clients. If you’re a business leader searching for a cutting-edge Unified Communications as a Service (UCaaS) solution, you should consider Avaya Cloud Office by RingCentral (ACO). This offering from two leaders in the business communications solution space comes with all the features you’ll need to become more efficient, deliver an outstanding customer experience (CX) and stay competitive during the current crisis and beyond.
Our trusted technology advisors recently met with representatives from RingCentral to review the advantages ACO gives its end users. Here’s an overview of essential details you should consider if you’re looking for robust UC capabilities.
Provider Overview
Avaya – a long-time trusted partner of Stratosphere networks – is a well-established enterprise communication and collaboration solution provider with 20 years of experience helping businesses across all industries streamline operations and become more efficient. More than 90 percent of the largest companies in the U.S. depend on Avaya solutions to keep their teams connected and provide the best possible customer service.
RingCentral is also part of our trusted partner network and stands out in the realm of cloud-based communications with their wide range of user-friendly solutions for modern businesses. Founded in 2003, this provider supplies clients with cloud phone systems, virtual assistants, team messaging capabilities, call forwarding and recording, video conferencing and more.
Featured Offering: Avaya Cloud Office by RingCentral
ACO got its start in October of last year, when Avaya and RingCentral announced their strategic partnership and plans to release a new product that combines RingCentral’s UCaaS platform with Avaya’s migration abilities and tech services. This standout offering comes equipped with numerous next-gen tools and features designed to help your team collaborate more effectively, complete their work more efficiently and deliver the best possible service to your customers.
This UCaaS platform combines all of the following features and advantages in a single product:
- Web chat
- Texting
- Voice
- Content sharing (desktop and files)
- Task management
- Video and audio conferencing
- Enterprise-grade cybersecurity features (e.g., single sign-on and distributed data centers)
- App integrations with Salesforce, Oracle, Microsoft and Google
If you’d like to learn more about Avaya Cloud Office, our trusted advisors can answer any questions you might have and show you how this product stacks up against other UCaaS platforms from suppliers in our extensive partner network. Due to our price parity guarantee, working with us won’t cost you any more than going directly to the provider. We also offer Avaya services to ensure optimal performance – including installation, training, programming, ongoing maintenance and support, and more.
Take the first step toward better communication today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.
