Tech Talks: Intuitive Cloud Contact Center Software Drives Better Customer Experiences

A cumulus cloud floats in a blue sky with a network of glowing dots connected with line segments superimposed over it, symbolizing cloud computing.In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

Do you have plans to improve your company’s customer experience (CX) in 2021? If so, you’re not alone: 25 percent of brands are expected to enhance CX quality in a statistically significant way in the upcoming year, according to predictions from Forrester Research. While there are various ways to improve the experience clients have when engaging with your company, advanced contact center solutions stand out as a wise investment for any organization that wants to deliver unforgettable service. Your contact center plays a vital role in fostering strong customer relationships, and the right tools can make a huge difference by allowing your agents to rapidly resolve clients’ issues in a personalized way.

Our team of trusted technology advisors recently had a virtual meeting with representatives of a leading provider in the Contact Center as a Service (CCaaS) space to discuss how their highly intuitive cloud-delivered software supports innovation and helps businesses deliver an exceptional CX. If you’re in the marketing for a new contact center platform, here’s some essential information to consider about this supplier and their product.

Provider Overview

This California-based CCaaS supplier has sought to give businesses around the world the technology they need to deliver incredible experiences and earn long-term brand loyalty. Forrester, Gartner and Frost & Sullivan have all recognized this provider as a leader in the cloud contact center space, thanks to technology that helps companies keep costs in check while simultaneously boosting efficiency.

Their CCaaS platform continues to grow in popularity, with more than 30,000 users in over 70 countries currently leveraging it to enhance their client relationships. Particularly in the age of working from anywhere, this supplier’s cloud-delivered product has attracted organizations looking to ensure accessibility and productivity for distributed teams.

Featured Offering: Cloud Contact Center Software

This supplier’s cloud contact center platform serves as an end-to-end solution that includes features for customer and workforce engagement, in addition to advanced analytics, enterprise collaboration capabilities and omni-channel communications. Businesses choose CCaaS from this provider for the following reasons:

    • Intuitive interface: End users need little or no training to utilize the software effectively.
    • More than 60 out-of-the-box integrations: The software integrates with CRM platforms such as Slack, Zendesk, Salesforce and ServiceNow, among others.
    • Reliability: This enterprise-grade solution comes with a 100 percent uptime SLA.
    • Security: This supplier’s software meets high standards of cybersecurity to keep your clients’ data safe.
    • Artificial Intelligence: The platform includes AI-powered self-service tools, speech analytics and sentiment analysis, in addition to an AI-driven virtual assistant for agents.

If you’d like to learn more about this supplier’s CCaaS offering and see how they compare to others in the market, our trusted advisors can rapidly produce an objective comparison matrix to help you find the best possible cloud contact center software for your business. Additionally, because of our price parity guarantee, working with us won’t cost you any more than you’d pay if you went straight to the supplier.

Let us simplify the shopping-around experience for you with our extensive cloud solution expertise. Just give us a call at 877-599-3999 or email

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