A Chicago-based medical supply company asked for our help replacing an outdated third-party software platform that integrated with their legacy phone system. The company wanted a modern contact center solution with email, web chat, voice service, and real-time analytics to … Read more >

Working in a call center is notoriously stressful. That’s reflected in turnover rates: The mean annual agent attrition rate was 36 percent in 2021, up from 30 percent in 2020, according to The U.S. Customer Experience Decision-Makers’ Guide 2021-22 from … Read more >

With Halloween upon us, it’s the perfect time of year to work on facing your fears. What makes you break out in a cold sweat and gets your heart racing? While you might not actually be horrified by IT, you’re … Read more >

If you’re not worried about cybersecurity, you should be. During the first half of 2022, there was a 42 percent increase in weekly cyberattacks worldwide, according to Check Point. Additionally, IBM reports that the global average total cost of a … Read more >

These days, cybercriminals bombard organizations of all sizes and across all industries with ransomware attacks, phishing emails, and other tactics to infiltrate IT networks and access sensitive information. No one is safe – and that includes the government. For that … Read more >