When one of our clients decided to replace their on-premises PBX with a Unified Communications as a Service (UCaaS) solution, they wanted to ensure the highest possible level of voice quality across all locations. To achieve that, the company decided … Read more >

Most of us have heard the saying, “Two heads are better than one.” In the business world, many organizations have found that two (or more) clouds are better than one. A strategy that involves leveraging multiple public clouds – a.k.a., … Read more >

Serving on a company’s executive leadership team and working part-time might sound like a paradox. However, those two factors go hand-in-hand for professionals in a particular role: Fractional CIOs. In today’s world, investing in new technologies and digital transformation is … Read more >

Are you getting enough fiber – not in terms of your diet but concerning your company’s internet? As businesses have adopted advanced technologies like the cloud as part of digital transformation efforts, high-speed internet has become vital for survival and … Read more >

Regarding customer experience (CX), your call center agents are on the front lines. They work to resolve clients’ issues, inspire loyalty, and build strong relationships that support long-term success for your company. However, finding and retaining talented call center workers … Read more >