Why your contact center needs workforce engagement management (WEM) tools
Imagine you’re having problems with a product and need to contact the manufacturer for assistance. Which customer service representative would you choose: one who listens attentively and seems eager to solve your issue or a bored, disengaged agent who seems … Read more
Why you should combine UCaaS and CCaaS
Some combinations – like peanut butter and jelly or Batman and Robin – make sense. While you could eat a burger without fries and Sherlock Holmes could solve crimes without help from Dr. Watson, who would want to live in … Read more
4 common CRM mistakes to avoid during selection and implementation
You’ve probably heard the saying, “It’s who you know, not what you know.” Typically, advisors dispense this bit of wisdom to professionals seeking career success. However, the idea that relationships matter more than industry-specific skills and knowledge can also apply … Read more
Why you’re making a mistake if you don’t have multi-layered cybersecurity
What do onions and effective cybersecurity programs have in common? If you answered that they both have layers, you’re correct. As cybercriminals launch increasingly complex and relentless attacks against all kinds of businesses, combating those evolving threats across all aspects … Read more
What you should know about hyperscalers
As cloud solutions have surged in popularity, so has hyperscale computing. Fueled by growing reliance on digital services and Internet of Things (IoT) devices, the hyperscale data center market is expected to reach $60 billion by 2027, according to Global … Read more