Zoom vs. GoTo: Which UCaaS offering makes more sense for your business?
Are you ready to migrate your phone system to the cloud? Or are you dissatisfied with your current Unified Communications as a Service (UCaaS) platform and prepared to explore alternatives? If so, navigating the vast and volatile UCaaS marketplace can … Read more
Ransomware and healthcare: Why hackers target the industry and how to combat attacks
In February 2024, the Change Healthcare ransomware attack sent shockwaves across the nation that many are still feeling months later, according to a recent CSO article, “The cyber assault on healthcare: What the Change Healthcare breach reveals.” With stolen credentials, … Read more
5 must-know call center cost reduction strategies
We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more
How to keep electronic devices cool during heat waves
Summer 2024 has been relentless so far, roasting the U.S. with heat waves from coast to coast, according to the NASA Earth Observatory. The National Centers for Environmental Information (NCEI) – part of the National Oceanic and Atmospheric Administration (NOAA) … Read more
Webinar recap: How to navigate the Broadcom/VMware aftermath
Before Broadcom acquired VMware, a school with 50 physical CPUS and 1,080 actual CPU cores benefited from special discounts and paid $17,000 annually for VMware software maintenance. However, as the organization shared on Reddit, transitioning from VMware Enterprise Plus to … Read more