Author Archives: Kevin Rubin

5 must-know call center cost reduction strategies

We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more >

How to keep electronic devices cool during heat waves

Summer 2024 has been relentless so far, roasting the U.S. with heat waves from coast to coast, according to the NASA Earth Observatory. The National Centers for Environmental Information (NCEI) – part of the National Oceanic and Atmospheric Administration (NOAA) … Read more >

Webinar recap: How to navigate the Broadcom/VMware aftermath

Before Broadcom acquired VMware, a school with 50 physical CPUS and 1,080 actual CPU cores benefited from special discounts and paid $17,000 annually for VMware software maintenance. However, as the organization shared on Reddit, transitioning from VMware Enterprise Plus to … Read more >

Artificial intelligence vs. robotic process automation (RPA): What’s the difference?

Artificial intelligence (AI) and robotic process automation (RPA) have emerged as convenient solutions for businesses that want to lighten the workload for human employees. If you’re a business leader looking to increase efficiency with automation, you’ve likely heard of both … Read more >

What is data transformation, and why does it matter?

If there’s one thing you can count on in life, it’s the need to continually transform. Only those who adapt will survive and succeed. As Benjamin Franklin once said, “When you are finished changing, you’re finished.” Adaptation is a necessity … Read more >

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