Author Archives: Kevin Rubin

How to find the right call center outsourcing provider

Regarding customer experience (CX), your call center agents are on the front lines. They work to resolve clients’ issues, inspire loyalty, and build strong relationships that support long-term success for your company. However, finding and retaining talented call center workers … Read more >

Why you need to tear down your data silos

The ancient Greek storyteller Aesop coined the famous phrase, “United we stand, divided we fall.” Although the world has changed drastically since the first utterance of that wisdom, it applies today – even (or especially) in the realm of data … Read more >

Case study round-up: Identifying ideal Contact Center as a Service (CCaaS) software with trusted advisor services

Having more options might sound like a good thing. However, research has shown that a more extensive selection makes it harder to choose and can lead you to make less favorable decisions, according to the article “Too Many Choices: A … Read more >

How UCaaS, CCaaS can help Florida businesses cut costs, enhance CX

With the pressures of the pandemic and the Great Resignation (among other challenges), business leaders have had a rough couple of years. While 87 percent of small businesses (SMBs) in Florida utilizing Facebook were operational or engaging in revenue-generating initiatives … Read more >

Hyperautomation primer: What business leaders should know

What if your employees didn’t need to devote valuable hours to dull and repetitive tasks? Instead of drudging through data entry and other mundane obligations, your team members could focus on more engaging and critical strategic initiatives. That hypothetical world … Read more >

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