Author Archives: Kevin Rubin

10 must-know statistics about contact center AI solutions

A pest control company with a short-staffed call center struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents … Read more >

Dialpad vs. RingCentral: Identify the best cloud phone system for your business

The search for the ideal Unified Communications as a Service (UCaaS) platform can be daunting. With so many options available, how can you efficiently find the best cloud phone system for your business? That’s where our technology consultants come in. … Read more >

Webinar recap: Zoom ahead of the competition with UC, contact center and AI

True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier’s Unified Communications as a Service (UCaaS) platform, Zoom Phone, went from zero to 6 million users in 4 years.“We grew it to a … Read more >

How to find the best business AI solutions

Everyone’s buzzing about artificial intelligence right now, and technology companies have raced to incorporate conversational AI and generative AI into their portfolios. Amid all the AI hype, 73 percent of business leaders worldwide report feeling pressure to deploy the technology … Read more >

5 common misconceptions about AI

Artificial intelligence has enormous potential to revolutionize our personal and professional lives. While AI has been around for a while, OpenAI’s release of ChatGPT in late 2022 got everyone talking about the technology and ramped up interest in conversational AI … Read more >

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