Author Archives: Kevin Rubin

Fractional CIO vs. in-house CIO: How to decide which is best for your business

Serving on a company’s executive leadership team and working part-time might sound like a paradox. However, those two factors go hand-in-hand for professionals in a particular role: Fractional CIOs. In today’s world, investing in new technologies and digital transformation is … Read more >

How to identify the best fiber internet provider for your business

Are you getting enough fiber – not in terms of your diet but concerning your company’s internet? As businesses have adopted advanced technologies like the cloud as part of digital transformation efforts, high-speed internet has become vital for survival and … Read more >

How to find the right call center outsourcing provider

Regarding customer experience (CX), your call center agents are on the front lines. They work to resolve clients’ issues, inspire loyalty, and build strong relationships that support long-term success for your company. However, finding and retaining talented call center workers … Read more >

Why you need to tear down your data silos

The ancient Greek storyteller Aesop coined the famous phrase, “United we stand, divided we fall.” Although the world has changed drastically since the first utterance of that wisdom, it applies today – even (or especially) in the realm of data … Read more >

Case study round-up: Identifying ideal Contact Center as a Service (CCaaS) software with trusted advisor services

Having more options might sound like a good thing. However, research has shown that a more extensive selection makes it harder to choose and can lead you to make less favorable decisions, according to the article “Too Many Choices: A … Read more >

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