7 questions to ask before integrating UCaaS and CCaaS
How many applications do you currently have open on your work device? Many of us spend our days flitting from one program to the next as we check emails, chat with colleagues, attend meetings, and perform other tasks. However, switching … Read more
Want a 10X performance boost? Consider contact center automation
A telecommunications service provider in Finland had grown and wanted to deliver better customer service without hiring additional staff members. To enhance customer experiences (CX) without adding employees, the company turned to a robotic process automation (RPA) solution in our … Read more
Software as a Service (SaaS) vs. cloud computing: What’s the difference?
Of the many initialisms included in conversations about IT solutions, SaaS – which stands for Software as a Service – is among the most common. You might have heard it used in discussions about cloud computing and cloud-hosted solutions. However, … Read more
How AI for facilities boosts efficiency, productivity
A high-tech company with over 1,000 employees at 15 offices worldwide faced long resolution times and a lack of efficiency due to high volumes of repetitive facilities-related requests. The employees in the facility management department faced approximately 3,000 inquiries each … Read more
Vonage vs. Zoom: Find the best UCaaS solution for your business
Unified Communications as a Service (UCaaS) has become essential for modern businesses that want to facilitate effective communication and collaboration from anywhere. Most organizations that haven’t already switched from legacy phone systems to cloud solutions are at least weighing their … Read more