How cloud contact center solutions benefit financial services companies
A Virginia-based credit union with over 220,000 members ran its contact center via an outdated on-premises phone system that received only bare-bones maintenance and zero upgrades for years. Because agents couldn’t deliver the seamless omnichannel service needed to meet modern … Read more
RingCentral vs. 8×8: Must-know cloud phone system differentiators
If you’re considering migrating from an on-prem PBX to a cloud phone system, deciding to make the change is only the beginning. Next, you need to identify the best solution for your business out of numerous platforms available in the … Read more
The difference between omnichannel and multichannel contact center solutions
An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more
4 major ways cloud contact center software with AI can benefit your plumbing business
You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated. … Read more
How to calculate your risk appetite: Accepting the impossibility of flawless IT security
In the world of cybersecurity, the pursuit of perfection is a futile endeavor. You could devote every last cent of your company’s budget to fending off threats and still get hacked tomorrow, Gartner Distinguished VP Analyst Paul Proctor explained in … Read more