In the early 2000s, I was working in telecommunications alongside Kevin Rubin, the current president and CIO of Stratosphere Networks, when we noticed a major gap in the industry: None of the Avaya partners at the time offered white-glove service. … Read more
How CMOs and CIOs can join forces to improve CX: 5 ways to enhance collaboration
Trying to deliver outstanding customer experiences without technology is like cooking without any seasoning: While the people you serve might be able to stomach the result, they probably won’t be very impressed or come back for a second helping. In … Read more
Tech Talks: Save $3M+ on support costs with AI solutions
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
5 key considerations for your 2024 IT roadmap
Benjamin Franklin cautioned, “By failing to prepare, you are preparing to fail.” That quote merits some reflection as we consider the fast-approaching new year. You must carefully chart a course for your company in 2024 to avoid losing your way … Read more
Technologies to be thankful for this year: 2023 edition
It’s hard to believe Thanksgiving is already here again. In keeping with our annual tradition, it’s time to once again reflect on the technologies we’re grateful to have at our disposal to make our daily lives better and easier. While … Read more