In February 2024, the Change Healthcare ransomware attack sent shockwaves across the nation that many are still feeling months later, according to a recent CSO article, “The cyber assault on healthcare: What the Change Healthcare breach reveals.” With stolen credentials, … Read more
Tech Talks: Contact center analytics platform reduces agent churn by 25%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Managed IT maximizes uptime, productivity while containing costs
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Protect your business from disaster with cloud backup for Microsoft 365
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
5 must-know call center cost reduction strategies
We’ve all heard the saying, “There’s no such thing as a free lunch.” In line with that, there’s no way to deliver outstanding customer experiences (CX) and maintain optimal call center operations without a certain amount of monetary investment. However, … Read more