Artificial intelligence (AI) and robotic process automation (RPA) have emerged as convenient solutions for businesses that want to lighten the workload for human employees. If you’re a business leader looking to increase efficiency with automation, you’ve likely heard of both … Read more
Tech Talks: GenAI solution for contact centers cuts operating costs by up to 75%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
What is data transformation, and why does it matter?
If there’s one thing you can count on in life, it’s the need to continually transform. Only those who adapt will survive and succeed. As Benjamin Franklin once said, “When you are finished changing, you’re finished.” Adaptation is a necessity … Read more
Tech Talks: Cloud contact center solution drives 10-point net promoter score boost
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Contact center AI solution can automate over 80% of customer queries
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more