To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Tech Talks: Cloud customer experience platform goes beyond traditional contact center capabilities
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
High call center turnover? Artificial intelligence can help
Are you struggling to keep your call center staffed due to high turnover rates? Working in a contact center can be stressful and tedious, leading to issues with agent attrition across all industries. A 2021 survey of agents and their … Read more
A CEO’s 2023 outlook: 5 key insights for the year ahead
The prominent physicist Niels Bohr observed, “Prediction is very difficult, especially if it’s about the future.” As we consider the year ahead, it’s certainly impossible to say without a doubt what 2023 has in store for us. If anything, the … Read more
4 key ways cloud phone systems can make a big difference for small businesses
One of our clients, a Chicago non-profit organization with around 35 employees, realized at the beginning of the pandemic that their outdated on-premises phone system couldn’t efficiently accommodate a remote workforce. On top of that, the amount they were spending … Read more