To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Wi-Fi 7 FAQ: What you should know about the new Wi-Fi standard
Can you imagine life without the internet? At this point, it’s difficult if not impossible to participate in society personally or professionally without access to the World Wide Web. We must go online to stay connected to colleagues and current … Read more
Tech Talks: Reduce resolution times by 40% with AI for customer service agents
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Your 2024 IT forecast: 4 technology predictions for the upcoming year
If the 2020s have taught us anything so far, it’s that you can speculate about the future but never know for certain how the timeline will actually unfold. That’s especially true in the realm of technology since it evolves so … Read more
Want loyal customers? Focus on the ‘how’ instead of the ‘what’
In the early 2000s, I was working in telecommunications alongside Kevin Rubin, the current president and CIO of Stratosphere Networks, when we noticed a major gap in the industry: None of the Avaya partners at the time offered white-glove service. … Read more