A Virginia-based credit union with over 220,000 members ran its contact center via an outdated on-premises phone system that received only bare-bones maintenance and zero upgrades for years. Because agents couldn’t deliver the seamless omnichannel service needed to meet modern … Read more
Tech Talks: Secure data center solutions ensure uptime, compliance
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based … Read more
RingCentral vs. 8×8: Must-know cloud phone system differentiators
If you’re considering migrating from an on-prem PBX to a cloud phone system, deciding to make the change is only the beginning. Next, you need to identify the best solution for your business out of numerous platforms available in the … Read more
The difference between omnichannel and multichannel contact center solutions
An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more
Stop wasting your time
Charles Darwin once declared, “A man who dares to waste one hour of time has not discovered the value of life.” Despite knowing that we’ll never get those hours back, most of us don’t make the best use of our … Read more