To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
How technology can prevent call center agent burnout
Working in a call center is notoriously stressful. That’s reflected in turnover rates: The mean annual agent attrition rate was 36 percent in 2021, up from 30 percent in 2020, according to The U.S. Customer Experience Decision-Makers’ Guide 2021-22 from … Read more
Tech Talks: Managed network services boost performance, contain costs
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Tech Talks: Reliable colocation services minimize downtime
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
Still haven’t adopted a zero-trust strategy? Here’s why you should ASAP
In some contexts, it makes sense to give people the benefit of the doubt instead of regarding them with suspicion. However, in the realm of IT security, skepticism is the way to go, especially when cybercriminals are running rampant. If … Read more