A company grappling with a Nefilim ransomware incident reached out to the security solution provider Sophos for assistance. The Sophos Rapid Response team immediately set out to resolve the incident, according to a Sophos News article. While investigating how the … Read more
Tech Talks: Maximize efficiency with secure app and system integrations
In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more
Tech Talks: Supplier drives digital transformation with data centers, cloud hosting and managed services
In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more
What’s next for AI? 3 notable artificial intelligence trends to watch
Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more
Tech Talks: Improve CX and stop escalations with support experience software
In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more