In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more
What’s next for AI? 3 notable artificial intelligence trends to watch
Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more
Tech Talks: Improve CX and stop escalations with support experience software
In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various … Read more
What the new commerce experience for Cloud Solution Provider partners means for Microsoft 365 clients
Albert Einstein once said, “Life is like riding a bicycle. To keep your balance, you must keep moving.” To continue delivering optimal customer and partner experiences in a rapidly changing world, Microsoft is doing just that. Late last year, as part … Read more
Emerging technologies to watch this year: CX solutions, the metaverse and smart spaces
How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more