In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.
The way many of us work has changed, and traditional phone systems are no longer enough to ensure productivity for distributed teams and long-term viability for businesses. Cloud communication solutions – including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms – have risen to prominence as essential tools for organizations seeking to keep remote workers connected and effectively compete based on customer experience (CX).
If your company could benefit from a flexible and highly accessible cloud communications platform, our trusted technology advisors recently had a virtual meeting with a supplier with a portfolio of reliable products with all the features modern businesses need to deliver outstanding experiences. Here’s what you should know about this provider and how they can help your team connect effectively with colleagues and clients from any location.
This New Jersey-based supplier got their start nearly 20 years ago delivering VoIP to consumers and small businesses. Over the years, they’ve expanded their focus to help businesses of all sizes achieve their goals and stay competitive with unified communications and contact center solutions delivered via a highly flexible cloud platform. With locations throughout the U.S., Europe, Australia and Asia, this provider serves more than 100,000 businesses globally and has earned recognition from organizations such as Gartner and Frost & Sullivan as a leader in the cloud communications space.
With reliable and intelligent cloud technology, the supplier delivers the following business communication solutions to boost accessibility, productivity and overall success:
- UCaaS: Empower your team members with a platform that allows for conversations across various channels, including voice, instant messaging, meetings, SMS and more. This solution offers more than 50 business phone system features along with 99.999 percent uptime and mobility for remote and on-the-go employees.
- CCaaS: Transform the employee and customer experience with this user-friendly omnichannel contact center solution. Key features include in-depth CRM integration and on-demand scalability.
- Communications APIs: Build customized apps enabled with video, voice, SMS and more with access to this supplier’s comprehensive communications APIs.
Additionally, this supplier’s cloud platform integrates with a wide range of apps, including the following:
- Microsoft Dynamics
- G Suite
- Microsoft 365
If you’d like to learn more about cloud communication solutions from this supplier and others in our partner network, our trusted advisors would be happy to assist you. We can leverage advanced tools and our experience working with a wide range of IT solution providers to quickly put together comparison matrices that make it easy to evaluate all your options side-by-side. On top of that, working with us won’t cost you any more than going straight to the supplier because of our price parity guarantee.
Take the first step toward better business communications today by calling 877-599-3999 or emailing firstname.lastname@example.org.