Tech Talks: Work efficiently and securely from anywhere with voice-enabled Microsoft Teams, virtual desktops

A woman with a laptop showing a blue glowing lock on the screen to represent work-from-home security.To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational sessions.

A national car wash company with 70 contact center agents and 450 locations wanted to utilize Microsoft Teams for corporate end users and replace their existing cloud phone system at their car wash locations, as they were unhappy with their unified communications platform provider’s support services. The company turned to one of our partners, a leader in the cloud communications arena.

Our partner deployed a Teams direct routing solution along with traditional unified communications as a service (UCaaS) and a cloud contact center platform. These products allowed staff members in car wash locations and corporate offices to communicate effectively, and the provider’s enterprise support model with a dedicated team of engineers ensured high-quality support for the software.

If you’re searching for a technology partner to enable your staff to work effectively from any location, you should consider connecting with the same supplier. Our technology advisors recently met with this IT service provider’s sales team to review their product portfolio and discuss how they can enhance security and productivity. Here’s some critical information to keep in mind as you weigh your options.

Provider overview

Founded in 2007, this privately held Pennsylvania-based company empowers people to work productively and securely from any location with Desktop as a Service (DaaS), omnichannel contact center, and cloud phone system solutions. This analyst-acclaimed service provider has 320 employees and serves over 500,00 end users. They offer HIPAA, HITRUST, SOC, and PCI compliant solutions tailored to meet each client’s needs. This supplier’s performance in the IT service space has earned them a spot on the Inc. 5000 list six times, and they brought in approximately 140 million in revenue in 2022. Notable clients include Marriott, Nike, and Dior. They serve a range of industries, such as credit unions, financial services, law firms, hospitality, and healthcare.

Featured offerings: Desktop as a Service and Microsoft Teams voice solution

With cloud communication and collaboration solutions from this supplier, your team can work efficiently from various locations without any worries about data security. They offer white-glove service and have 200+ certified experts on staff to provide support, maximizing the return on investment for their clients. Notable products in their portfolio include but are not limited to the following:

    • UCaaS natively integrated with Microsoft Teams: Simplify life for your team by turning Teams into a full-blown cloud phone system. The supplier’s partnership with Microsoft allows them to seamlessly meld UCaaS and CCaaS applications with Teams as well as add PSTN functionality. This solution requires a phone system license which clients can purchase through the supplier.
    • Virtual desktops (a.k.a, Desktop as a Service): With virtual desktops, your end users can securely access the applications and data they need to get their work done from any place or device. The DaaS portal is secured in the provider’s data center, and lost or stolen devices won’t contain proprietary or sensitive information.

Our trusted advisors can help if you want to learn about your virtual desktop and cloud phone system options. With our background in managed IT and security services, vast partner network, and advanced tools, we can rapidly identify the best solutions for your business. Our advisors can generate objective matrices illustrating how all your options compare side-by-side. On top of that, our price parity guarantee means working with us won’t cost you more than going straight to the supplier.

Call 877-599-3999 or email today to talk to our trusted advisors.

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