Author Archives: Kevin Rubin

RingCentral vs. 8×8: Must-know cloud phone system differentiators

If you’re considering migrating from an on-prem PBX to a cloud phone system, deciding to make the change is only the beginning. Next, you need to identify the best solution for your business out of numerous platforms available in the … Read more >

The difference between omnichannel and multichannel contact center solutions

An insurance software service provider wanted to improve client support by reducing hold times, adding communication channels, and delivering a better customer experience (CX) overall. The company deployed cloud contact center software from one of our partners to achieve those … Read more >

4 major ways cloud contact center software with AI can benefit your plumbing business

You already know how to deal with clogged pipes, but backed-up phone lines are another matter. If you’re short-staffed and your team can’t keep up with incoming calls from current and potential clients, your employees and customers are probably frustrated. … Read more >

How to calculate your risk appetite: Accepting the impossibility of flawless IT security

In the world of cybersecurity, the pursuit of perfection is a futile endeavor. You could devote every last cent of your company’s budget to fending off threats and still get hacked tomorrow, Gartner Distinguished VP Analyst Paul Proctor explained in … Read more >

5 significant ways selecting the wrong solution can hurt your business

A financial services organization and Fortune 100 company with locations worldwide reached out to our team to replace an outdated on-premises phone system and contact center solution. Our consultants carried out a comprehensive Contact Center as a Service (CCaaS) evaluation … Read more >

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