Author Archives: Kevin Rubin

How UCaaS, CCaaS can help Florida businesses cut costs, enhance CX

With the pressures of the pandemic and the Great Resignation (among other challenges), business leaders have had a rough couple of years. While 87 percent of small businesses (SMBs) in Florida utilizing Facebook were operational or engaging in revenue-generating initiatives … Read more >

Hyperautomation primer: What business leaders should know

What if your employees didn’t need to devote valuable hours to dull and repetitive tasks? Instead of drudging through data entry and other mundane obligations, your team members could focus on more engaging and critical strategic initiatives. That hypothetical world … Read more >

How to find the right business software supplier

In today’s increasingly digital age, it’s impossible to get ahead without investing in technology. As a result, worldwide IT spending is expected to reach $4.4 trillion this year, a 4.4 percent increase from 2021, according to Gartner. Software accounts for … Read more >

The business benefits of contact center self-service channels

While some issues require outside help, sometimes it’s easier to do it yourself. If you’ve ever called a customer service number to check an account balance or the status of an order without interacting with an actual human, you’re familiar … Read more >

How cloud adoption can help businesses dealing with the Great Resignation

Are you struggling to find and retain skilled staff members? If so, you’re far from alone. Many businesses have lost workers during the Great Resignation: This April marked the 11th consecutive month that more than 4 million Americans quit their … Read more >

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