Author Archives: Kevin Rubin

15 factors to consider when looking for a managed service provider

Facing pressure to contain costs while keeping up with rapidly evolving technology, many businesses are turning to managed service providers (MSPs) for IT support and security solutions. The portion of IT budgets devoted to managed services rose from 15 percent … Read more >

RingCentral vs. Zoom: Key differentiators you need to know

If you’re considering migrating your on-premises phone system to the cloud or replacing your current Unified Communications as a Service (UCaaS) platform, you might be overwhelmed by all the options and suppliers in the cloud phone system marketplace. As a … Read more >

5 notable cloud phone system benefits for auto dealers

A large auto dealership on the West Coast realized it was time to upgrade to a new phone system. The employees had relied on an on-premises PBX for a while, but it proved inconvenient since the supplier had to send … Read more >

Top 4 customer relationship management software myths you need to stop believing

Forgetting essential details about someone (e.g., their birthday, favorite color, and preferred foods) can quickly torpedo a personal relationship by making them feel unappreciated. Professional connections aren’t that different. If a company fails to listen and pay attention to consumers’ … Read more >

Webinar recap: Why you should consolidate communications and IT support

At the beginning of the pandemic, Dartmouth College needed a way to keep students and staff connected when they weren’t on campus. The university’s traditional on-premises VoIP phone system and extremely outdated desk phones couldn’t support remote teaching and learning. … Read more >

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