Author Archives: Kevin Rubin

Want to deliver a better customer experience? Consider these 4 types of CX solutions

How much can a bad experience cost your company? Businesses worldwide lose approximately $4.7 trillion annually because they fail to meet consumers’ expectations, according to the 2022 Global Consumer Trends report from Qualtrics. On the other hand, a positive customer … Read more >

Cybersecurity lessons from the discovery and exploitation of the Log4Shell vulnerability

In terms of cybersecurity, 2021 had an eventful end as security researchers identified a significant issue with the Apache Log4j software library. By exploiting the remote code execution (RCE) vulnerability that became known as Log4Shell, bad actors can potentially commandeer … Read more >

Microsoft 365 News 01-27-2022: Supplier Announces Teams Admin Center Updates

In Microsoft 365 news this week, the supplier announced plans to enhance the Teams admin center, specifically the manage apps and app detail pages. Keep reading for details about those updates and other news and announcements related to the Microsoft … Read more >

7 Common Cloud Misconfigurations to Avoid

Cloud solutions have made it possible for many businesses to stay productive and competitive despite the uncertainty and upheaval of the past couple of years. However, despite all the advantages of moving applications to the cloud, the technology can also … Read more >

Microsoft 365 News 01-21-2022: Yammer Topic Creators Gain Editing Abilities

In Microsoft 365 news this week, the supplier is giving Yammer topic creators editing capabilities for topic names and descriptions. Keep reading to learn about other new features, updates and announcements related to the Microsoft 365 suite. New Features Generally … Read more >

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