Author Archives: Kevin Rubin

Considering business fiber internet services? Ask yourself these 4 essential questions first

How much of your job could you do without the internet? If you’re like many office workers, your productivity would plummet if you couldn’t go online. From sending and answering emails to meeting with coworkers via unified communications platforms, many … Read more >

Why you need to disable inactive accounts right now: The cybersecurity risks of ‘ghost accounts’

A company grappling with a Nefilim ransomware incident reached out to the security solution provider Sophos for assistance. The Sophos Rapid Response team immediately set out to resolve the incident, according to a Sophos News article. While investigating how the … Read more >

What’s next for AI? 3 notable artificial intelligence trends to watch

Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more >

Emerging technologies to watch this year: CX solutions, the metaverse and smart spaces

How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more >

Why you should be suspicious of web browser extensions

Many of us rely on one or more browser extensions to make our lives easier. They can help you manage your passwords, block ads, translate text, manage tasks and more. However, as convenient and useful as they might seem, these … Read more >

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