How to calculate your risk appetite: Accepting the impossibility of flawless IT security
In the world of cybersecurity, the pursuit of perfection is a futile endeavor. You could devote every last cent of your company’s budget to fending off threats and still get hacked tomorrow, Gartner Distinguished VP Analyst Paul Proctor explained in … Read more
5 significant ways selecting the wrong solution can hurt your business
A financial services organization and Fortune 100 company with locations worldwide reached out to our team to replace an outdated on-premises phone system and contact center solution. Our consultants carried out a comprehensive Contact Center as a Service (CCaaS) evaluation … Read more
Top 6 benefits of cloud contact center software for small businesses
A growing ophthalmology practice in Florida with 125 employees and five locations needed a phone system to efficiently direct approximately 900 callers daily to the right staff members. The CEO of the practice researched cloud solutions and reached out to one … Read more
5 key cloud phone system benefits for transportation companies
A Fortune 500 transportation company with over 40,000 employees and nearly 800 locations decided to swap their legacy phone system for a modern Unified Communications as a Service (UCaaS) platform. Their on-site PBX was outdated, expensive to maintain and upgrade, … Read more
How cloud contact center software with AI can benefit your pest control business
It’s an excellent time to be in the pest control business. Driven by factors such as increasingly prevalent pest-borne diseases, the global pest control market is expected to reach $29.1 billion by 2026, according to a MarketsandMarkets report. However, while … Read more