Are you struggling to keep your call center staffed due to high turnover rates? Working in a contact center can be stressful and tedious, leading to issues with agent attrition across all industries. A 2021 survey of agents and their … Read more >

One of our clients, a Chicago non-profit organization with around 35 employees, realized at the beginning of the pandemic that their outdated on-premises phone system couldn’t efficiently accommodate a remote workforce. On top of that, the amount they were spending … Read more >

Despite economic uncertainty, businesses are expected to keep investing in cloud solutions in 2023. Gartner has projected worldwide end-user spending on public cloud services will grow by 20.7 percent to $591.8 billion this year. Although organizations that downsize their overall … Read more >

One undeniable truth about technology is that it’s constantly evolving. For example, just a few decades ago, people commonly listened to music on CDs. Today, however, it’s rare to catch a glimpse of someone traveling with a CD player instead … Read more >

In a recent article titled “Becoming a chatbot: my life as a real estate AI’s human backup,” the writer Laura Preston describes the time she spent working behind the scenes providing linguistic assistance to a conversational AI named Brenda. Designed … Read more >