Author Archives: Kevin Rubin

Microsoft Office 365 News 11-12-2020: End of My Apps Support for Internet Explorer Delayed Until 2021

In Microsoft Office 365 news this week, Microsoft has delayed the end of My Apps support for Internet Explorer until August 2021 based on customer feedback. Read on for more new features, updates and announcements from Microsoft this week. New … Read more >

Choosing the Right Contact Center as a Service Platform: 5 Features to Look For

The renowned poet Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That statement applies to all kinds of interactions, … Read more >

How Artificial Intelligence Can Help Contact Center Agents Deliver Great Customer Experiences

Every time you ask your digital assistant a question, Google something or interact with a chatbot on a website, you’re engaging with artificial intelligence (AI), a valuable tool that allows machines to learn from their experiences, according to the SAS … Read more >

Microsoft Office 365 News 10-28-2020: Teams to Increase Team Membership Limit to 25K

In Microsoft Office 365 news this week, Microsoft will soon increase the team membership limit in Teams from 10,000 to 25,000. Read on to learn more about updates to Teams and other Office 365 apps. New Features Team membership limit … Read more >

Microsoft Office 365 Spotlight: Microsoft Defender for Office 365 Keeps Your Data Secure

Which of the following scenarios worries you the most: Burglars breaking into your home or hackers infiltrating your computer? Most Americans are more concerned about cybercrime than real-life theft, according to Gallup. A survey conducted in October 2019 found that … Read more >

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