Your guide to robotic process automation (RPA): Pros and cons of RPA for businesses
If you polled a class of kindergartners today and asked them what they want to do when they grow up, it’s doubtful that any of them would say “data entry.” However, many adults nonetheless spend hours entering data and performing … Read more
Considering business fiber internet services? Ask yourself these 4 essential questions first
How much of your job could you do without the internet? If you’re like many office workers, your productivity would plummet if you couldn’t go online. From sending and answering emails to meeting with coworkers via unified communications platforms, many … Read more
Why you need to disable inactive accounts right now: The cybersecurity risks of ‘ghost accounts’
A company grappling with a Nefilim ransomware incident reached out to the security solution provider Sophos for assistance. The Sophos Rapid Response team immediately set out to resolve the incident, according to a Sophos News article. While investigating how the … Read more
What’s next for AI? 3 notable artificial intelligence trends to watch
Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more
Emerging technologies to watch this year: CX solutions, the metaverse and smart spaces
How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more