3 common misconceptions about Contact Center as a Service (CCaaS)
You shouldn’t believe everything you hear. That includes rumored reasons to avoid migrating from an on-premises contact center solution to a Contact Center as a Service (CCaaS) solution. In recent years, cloud contact center software has exploded in popularity due … Read more
Softphone vs. deskphone: Which is best for your business?
Picture a typical office worker on the job. Your mental image might include the standard tools of the trade: A desktop computer and a deskphone. However, as companies have embraced Unified Communications as a Service (UCaaS) platforms (a.k.a., cloud phone … Read more
What’s the difference between VoIP and UCaaS? How to determine which is right for your business
A marketing agency in the Chicago suburbs with about 125 employees started out determined to stick with their on-premises phone system. However, the company was spending a significant amount on usage and dial tone, and their system was several releases … Read more
How to ensure remote workers follow security guidelines: 4 tips for cybersecurity policy compliance
You’ve probably heard the proverb, “You can lead a horse to water, but you can’t make it drink.” Similarly, you can mandate that your remote workers undergo security awareness training, but if they aren’t properly motivated to comply with your … Read more
4 Cisco Meraki smart workplace technology solutions to contain costs, increase sustainability and more
As technology advances, our homes and workplaces have become increasingly intelligent, occupied by “smart” internet-connected devices capable of monitoring occupancy, temperature, air quality and other aspects of the internal environment. The number of Internet of Things (IoT) devices worldwide is … Read more