Imagine you’re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you’re interrupting the customer frequently and might want … Read more >

How many technologies do you depend on to do your job today that didn’t exist when you started your career? For instance, instead of traditional desk phones, many of us now have a unified communications app like Microsoft Teams installed … Read more >

Many of us rely on one or more browser extensions to make our lives easier. They can help you manage your passwords, block ads, translate text, manage tasks and more. However, as convenient and useful as they might seem, these … Read more >

In Microsoft 365 news this week, Teams meetings in web browsers are adding support for live captions in all available languages. Keep reading for details about that feature and other updates and announcements related to the Microsoft 365 suite. New … Read more >

How much can a bad experience cost your company? Businesses worldwide lose approximately $4.7 trillion annually because they fail to meet consumers’ expectations, according to the 2022 Global Consumer Trends report from Qualtrics. On the other hand, a positive customer … Read more >