In today’s increasingly digital age, it’s impossible to get ahead without investing in technology. As a result, worldwide IT spending is expected to reach $4.4 trillion this year, a 4.4 percent increase from 2021, according to Gartner. Software accounts for … Read more
The business benefits of contact center self-service channels
While some issues require outside help, sometimes it’s easier to do it yourself. If you’ve ever called a customer service number to check an account balance or the status of an order without interacting with an actual human, you’re familiar … Read more
Tech Talks: Cloud voice for Microsoft Teams offers secure, reliable communication
To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution … Read more
What is Experience as a Service (XaaS)?
You’ve probably heard the saying, “You can’t take it with you,” which cautions against hoarding wealth and possessions you’ll ultimately leave behind. In line with that perspective, many people would rather make memories than acquire objects. The majority of consumers … Read more
How cloud adoption can help businesses dealing with the Great Resignation
Are you struggling to find and retain skilled staff members? If so, you’re far from alone. Many businesses have lost workers during the Great Resignation: This April marked the 11th consecutive month that more than 4 million Americans quit their … Read more