Want loyal customers? Focus on the ‘how’ instead of the ‘what’
In the early 2000s, I was working in telecommunications alongside Kevin Rubin, the current president and CIO of Stratosphere Networks, when we noticed a major gap in the industry: None of the Avaya partners at the time offered white-glove service. … Read more
Tech Talks: Save $3M+ on support costs with AI solutions
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Answer 90% of employee, customer queries automatically with conversational AI
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Contact center voice biometrics can save $400K annually
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more
Tech Talks: Cloud contact center solution can lower handling times by 50%
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers … Read more