IT Glossary A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A Access Point Anti-Spam Apple Application Authentication B Bandwidth Business Continuity BYOD C Cable Modem Cache Carrier service Case-sensitive Citrix Cloud Cloud computing Cookie CPU D Data center Database Dell Desktop Desktop support Disaster recovery DNS Domain E E-mail Encryption F Filter Firewall FTP G Google Google Chrome H Hard disk Hardware Help desk Host Hosted applications HP HTML HTTP Hyperlink I IaaS Icon IMAP Internet Internet Explorer IP Address ISP IT Assessment J Java JPEG Jump drive Junk e-mail K Keyboard Keyboard shortcut Knowledge base L LAN Lifesize Link LINUX Listserv M MaaS Mainframe Malware Managed Services MDM (Mobile device management) Microsoft Microsoft Exchange Monitor Mouse Mozilla Firefox Multimedia N Nameserver Network Network Monitoring Network Operations Center Network security O On-site Online P Password Phishing PNG Polycom Private cloud Proactive Monitoring Protocol Public cloud Q QuickBooks R RAM Remote backup Remote desktop Remote login Remote monitoring Remote support Routers S SaaS Safari Safe mode Search engine Secure server Server Signature Smartphone SMTP Software Sonicwall Spam Spyware SSID Streaming Switches T T-1 carrier T-3 carrier Tablet Telephony U Upload URL USB drive V Videoconferencing Virtualization Virus VMware VoIP VPN W WAN WAP WEP Wi-Fi WLAN Workstation WWW